ISO 20000 -

INFORMATION TECHNOLOGY

SERVICE MANAGEMENT

business challenges

Companies in today's global economy, no matter their size or industry, depend more and more on technology to promote and deliver their products and services to the market. This is challenged further by the fast-paced changes in technology. Whether you are an IT outsourcing firm, or a company depending on IT for its back-end and front-end processes, continuously improving the quality of your IT Service management systems and improving their quality of services with ISO 20000 certification from a trustworthy, independent certification body is essential.

What is ISO 20000?

This globally recognized Information Technology Service Management Standard was inspired from the British Standard BS 15000 model, and aligned with the process approach defined by the Office of Government Commerce (OGC)'s IT Infrastructure Library (ITIL). ISO 20000 has been designed to shape consistency into the management of IT services and infrastructure, either internal or outsourced, benefiting employees and clients. The ultimate goal being effective overall IT service management, the standard is based on key processes ranging from service level management, service reporting, budgeting and accounting for IT services, to information security, supplier, incident, and change and release management.

What are the key benefits?

This standard helps organizations develop IT processes and improve efficiency. It demonstrates that an organization is trustworthy, maintains a reliable IT service infrastructure, and achieves high employee satisfaction and performance levels while enhancing the organization's reputation.
Some of the benefits your organization will gain from implementing ISO 20000:

  • Improve and streamline IT processes
  • Consistent high-quality delivery of services internally and externally for extended networks and end-customers
  • Cost reduction through increased productivity
  • Better alignment between business objectives and IT
  • Demonstration of a company's commitment to providing reliable IT services and thereby boosting corporate image

Why choose bureau veritas certification?

  • Expertise: Bureau Veritas Certification is a worldwide leader with over 80,000 certified companies in more than 100 countries.
  • Recognition: The prestigious Information Technology Service Management Forum (itSMF) has accredited Bureau Verita Certification as Registered Certification Body (RCB) for ISO 20000.
  • Network: With Bureau Veritas Certification's strong global network and presence in 140 countries, clients benefit from its in-depth knowledge of local standards, cultures and languages, as well as its international expertise.
  • Business understanding: Our success is based upon a close working partnership focused on driving your business forward. Specially trained auditors deliver certification service meaningful to your business.
  • Mark of global recognition: The Bureau Veritas Certification Mark is a globally recognized symbol of your organization's ongoing commitment to excellence, sustainability and reliability.
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